Through the Australian Government Hearing Services Program, eligible patients can access a free comprehensive hearing assessment at no cost. Eligibility generally includes:
• Australian citizens or permanent residents aged 21 or over
• Holders of a Pensioner Concession Card (or married/partnered to a cardholder)
• DVA Gold Card or White Card holders (for hearing conditions)
• Recipients of certain Centrelink allowances
If you qualify, the HSP covers your assessment, subsidized hearing aids, batteries, and ongoing maintenance — all through our accredited clinics. Senior cardholders who are not HSP-eligible receive a 10% discount on hearing aid purchases. Private patients are welcome; please call for current pricing.
For full eligibility details and how to apply, visit our Hearing Services Program page.
Our hearing assessments for adults and children aged 7 and over take approximately one hour from start to finish. All testing at our Hurstville and Miranda clinics is conducted inside an insulated, calibrated sound booth, and all equipment is recalibrated within every 12 months to meet federal standards.
Before any testing begins, your clinician — a qualified audiologist or audiometrist — takes a full ear health and hearing history. We ask about your occupation, noise exposure, medications, and the specific situations where you notice difficulty hearing. This shapes the tests we select and ensures results are interpreted in context.
Using a handheld otoscope, your clinician visually inspects each ear canal and eardrum. Otoscopy rules out blockages such as impacted ear wax, fluid behind the eardrum, infection, or physical abnormalities before acoustic testing begins. If wax is found to be obstructing the canal, we can arrange removal — either at the same visit or as a follow-up — to ensure your test results are accurate.
A small, soft probe is placed at the entrance to your ear canal. It generates a gentle pressure change and a low tone to measure how well your eardrum moves. Tympanometry takes under a minute per ear and identifies issues such as fluid in the middle ear, Eustachian tube dysfunction, or a perforated eardrum. It produces a graph called a tympanogram, which your audiologist reviews alongside the other results.
Inside the sound booth, you wear headphones and listen for a series of pure tones played at different pitches (frequencies) and volumes. You press a button each time you hear a sound. Air conduction testing measures what you hear through the ear canal; bone conduction testing — using a small vibrator placed on the bone behind the ear — measures what your inner ear (cochlea) picks up directly. Together, these two measurements allow your audiologist to precisely identify the type (conductive, sensorineural, or mixed), degree, and shape of any hearing loss. Speech testing may also be included to assess how clearly you understand words at different volumes.
Your audiologist explains your audiogram — the graph that maps your hearing — in plain terms. If hearing loss is detected, you receive a written report and a clear recommendation for next steps, whether that is monitoring, a referral to an ENT specialist, or a hearing aid fitting. You leave the appointment with a full picture of your hearing health, not just a number.
| Patient Type | Assessment Cost |
|---|---|
| HSP-eligible (pensioners, DVA cardholders) | Free — fully subsidized |
| NDIS participants | Covered under NDIS funding (Telex is a registered NDIS provider) |
| Private patients | Call 02 9570 6164 for current fee schedule |
| Senior cardholders (hearing aids) | 10% discount on hearing aid purchase |
We assess adults and children aged 7 and over. Home visits are available for senior patients who cannot travel to our Hurstville or Miranda clinics — limited to St George and Sutherland Shire locations, and bookings require approximately two weeks’ notice. If you are unsure whether a home visit applies to your situation, call the clinic nearest to you.
Telex Hearing Centre is a family-owned, independent practice founded by Graham Rathbone in 1969 — now run across two generations with his son Simon Rathbone (Clinical Audiologist, MACAud Reg. No. 390, Masters of Clinical Audiology, Macquarie University) and daughter Marnie (Audiometrist, former Audiological Support & Training specialist for a leading Australian hearing aid manufacturer).
Because we are independent and owner-operated, we are not tied to any single hearing aid brand. That means your audiologist recommends the device that suits your hearing profile and lifestyle, chosen from all leading brands including Phonak, ReSound GN, Unitron, and Sennheiser.
| Hurstville Clinic | Miranda Clinic |
|---|---|
|
Shop 2, 33 MacMahon Street, Hurstville NSW 2220 Phone: (02) 9570 6164 Simon attends Tuesdays, Thursdays and Fridays. |
Suite 6, 26–28 Gibbs Street, Miranda NSW 2228 Phone: (02) 9524 5777 Simon attends Mondays and Wednesdays; Marnie attends Tuesdays and Thursdays. |
View full clinic addresses, hours and directions on our Contact page at /contact-us/.
Visiting clinics also operate monthly across regional NSW (Mudgee, Dubbo, Orange, Bathurst, Gilgandra, Wellington) and at St George and Sutherland Shire sites.
No referral needed. Free for eligible pensioners and DVA cardholders through the Hearing Services Program. We have been looking after the hearing health of St George and Sutherland Shire families since 1969 — we would love to help you hear clearly again.
Hurstville: (02) 9570 6164 | Miranda: (02) 9524 5777
Appointments available Monday to Friday, 9 am–5 pm. Online booking at /contact-us/
A full diagnostic hearing assessment at Telex Hearing Centre takes approximately one hour. That includes your case history, otoscopy, tympanometry, pure-tone audiometry, and a results discussion with your audiologist. You leave with a written report and clear recommendations.
If you hold a Pensioner Concession Card or a DVA card and are an Australian citizen or permanent resident aged 21 or over, your hearing test is fully covered through the Australian Government’s Hearing Services Program at no cost to you. Private patients and those not meeting HSP criteria pay a fee — call 02 9570 6164 for current pricing. NDIS participants can use their funding to cover the assessment.
No. You do not need a referral from your GP to book a hearing test at either our Hurstville or Miranda clinic. Simply call or use the booking form on our Contact page. If your results indicate a medical cause for your hearing loss, we will prepare a written report for your GP or refer you directly to an ENT specialist.
Yes. We test children aged 7 and over at both our Hurstville and Miranda clinics, using the same calibrated sound booth and equipment as adult assessments.
Bring your Pensioner Concession Card or DVA card if you have one, a list of any current medications, and, if you already wear hearing aids, bring those devices so your audiologist can assess their current performance.
Our hearing centre is well-furnished with advanced tools and equipment needed toper form hearing tests like otoscopy, bone conduction, speech therapy, and tympanometry for correct diagnosis.
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Find your fit from the four types of hearing aids we offer, including custom-made, Receiver-in-the-Canal Hearing Devices, Standard behind-the-ear, and micro open-fit behind-the-ear.
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You get to pick stylish and highly functional hearing aids from leading brands like Phonak, Unitron, Sennheiser, and ReSound GN.
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